1. WP Guppy - A live chat plugin compatible with Doctreat
2. How to extend/change Elementor shortcodes
3. How to setup trail package
4. How to setup offline payments
5. Google Map API KEY
6. How to import users in bulk in Doctreat Theme
7. How to change currency and formatting
8. How to enable real-time chat
9. How to Update Theme, When New Update release
10. How to install theme and import demo contents
11. Read more about doctreat theme here
12. How to setup page templates in Doctreat
13. Booking Settings
14. What are spaces in appointments - Doctreat
15. How to use elementor page builder in doctreat theme
16. How to translate or rename strings in theme and plugins
17. Why email took time to arrive or not working
18. How doctor send request to hospital/clinic
19. How to setup CRON job and What is the purpose of CRON job
20. Why email took time to arrive or not working
21. How to change the slug from back-end
22. How to create registration page in doctreat
23. How to translate Calendar in Doctreat Theme
24. How to create/import users from admin
25. How to change default avatar for doctors, hospitals and patients
26. How to make the system paid/free for doctors
27. How to make Hospital base locations or custom locations
28. Why some WooCommerce payment gateway doesn't complete the booking or hiring process
29. How to create a messenger page with WP Guppy
30. How to Update Theme, When New Update release
31. How to translate WP Guppy
32. Mobile APP API Plugin
33. Why email took time to arrive or not working
34. ModSecurity and Theme Settings saving trigger 403 Errors
35. Import demo pages separately
36. Start chatting with a specific user on the messenger page
37. How to enable real time chat experience with WP Guppy
38. WordPress 5.8 widgets area issue
39. How to change currency and formatting
40. Server requirements
1. WP Guppy - A live chat plugin compatible with Doctreat
WP Guppy - A live chat plugin compatible with Doctreat
Doctreat theme is compatible with WP Guppy - A live chat plugin compatible with Doctreat. Please make sure if you are using minimum theme version 1.4.9 because we added compatibility with doctreat theme version 1.4.9 and above
You must buy this plugin and install this. After the installations go to
Admin can select user's roles to show the users on the front-end. Like You can show only doctors to the patients or patients to show doctors
Admin can also hide users listing tab from the Settings page
If still, you see any issue, please create a support ticket and we will be happy to assist you
2. How to extend/change Elementor shortcodes
Extend Elementor shortcode
Create folder extend/elementor/shortcodes in child theme and copy the shortcode file from doctreat_core/elementor/shortcodes to this folder.
For example you want to change anything in search form on home page. Just copy
dc-search-form.php and paste into themes > doctreat-child > extend > elementor > shortcodes >
3. How to setup trail package
How to setup trail packages
Admin can setup a trial package for new users. This trial package will be assigned to new registered users on the site.
This package will be assigned automatically. Also users will not see any trial package in their dashboard.
To create trial package go to Packages/Products > Select trial for doctor.
4. How to setup offline payments
Setup offline payments
Admin can setup the offline payment for booking or packages.
Go to admin > Theme settings > payment settings
Now, Select the offline payment types.
Note : Offline payment support WooCommerce default payment gateways cod,cheque and bacs.
How to update packages in offline payment
After place offline payment admin is able to complete the order.
After complete the order doctors package is automatically update.
How to update booking in offline payment
By using offline payment, Doctor is able to accept/reject the booking.Payment on arrival.
5. Google Map API KEY
Very Important
Please note: There can be a Google Maps API key in demo content. We suggest you change the Google Maps API key before using our plugin and google maps.
Also please note, you must enable the billing for your Google project and then you must enable the below API in your project to work the google maps with our theme
1. Maps JavaScript API
2. Geolocation API
3. Places API
4. Geocoding API
API key go to Theme Settings > API Settings > Google Map Key
6. How to import users in bulk in Doctreat Theme
How to import users in bulk in Doctreat Theme
Importing for bulk users (doctors, hospitals and regular users) need to create a excel file with the following formats :
user_id : It is optional field.If assigned user_id is available then it assign.
username : It is required field.It should be sanitize.please use without space and special character.
user_email : It is required field.
first_name : It is optional field.
last_name : It is optional field.
user_nicename : It is optional field.
display_name : It is required field.
show_admin_bar_front :It is required field. It should be FALSE
role : It is required field. It should be "doctors" or hospitals or regular_users.
gender :It is optional field. It would be male or female
tag_line :It is optional field.
country : It is optional field. First you need to add countries in Admin > Doctreat > Locations and copy the slug of country.
address :It is optional field.
latitude :It is optional field.
longitude :It is optional field.
profile_image_id :It is optional field. Upload the image in Admin > Media and get the image id.
languages :It is optional field.First you will need to add Language in Admin > Doctreat > Languages and copy the slug of language.To add multiple Languages we use comma(,) separated.
content :It is optional field.
short_description :It is optional field.
registration_number :It is optional field.
7. How to change currency and formatting
How to change currency
Admin can change the currency from WooCommerce settings page
Please note real-time chat will only work if your server does support node.js and you are allowed to run forever commands to run server file. Mostly VPS and Dedicated servers allow you to run node server files.
Admin can enable real-time chat from the Theme Settings
First make sure that you have installed node and npm installed on your server.
Either its shared hosting or dedicated hosting, and also make sure from your hosting provider that the port is enabled on which you have sending requests.
On shared hosting contact to your hosting provider and ask them to install node and npm, so you can easily run server.js file by writing this command node server.js from the terminal.
In case of dedicated server you have full access to install node and npm.
After verifying Please ask your hosting provider to run server.js file through SSH commands
Themes > doctreat > js > server.js
If you have not used any SSL certificate for your domain then without any problems you can run node chat server file. Just follow the below instructions.
Please ask your hosting provider how we can setup node server file
Then from Theme Settings you can enable either Inbox or real-time chat
Just add your host and open port in Theme Settings. Please note if you have used port other than 81 then please update port in server.js as well.
In simple inbox system, users will get messages on page refresh while in real-time chat system users will get instant messages without refreshing the page.
If you have used SSL certificate for you domain, then make sure that you have access to your certificate files on your cpanel.
Normally SSL certificate files could be found below path on cpanel.
To make sure that which keys and cert file have used for SSL certificate, you can find that information on Cpanel SSL/TLS
After that click on Manage SSL
After clinking on Managed SSL Sites.
Copy the name of certificate file and then go to SSL folder path. ( ssl/certs )
Download the file on you PC and then go to ssl/keys folder to download the key file.
After that go to you theme directory and create the below folder path in your theme root location.
/doctreat/chat_ssl/
Rename the both files so you can remember them easily.
And upload your downloaded key and cert file to this folder.
Now open doctreat/js/server-ssl.js file
Now run the node server file from terminal like this node server-ssl.js
And check the chat it will work now on https secure protocol.
Note: Only Authorized certificates install on your domain will be recognize for your chat node server and no self-signed certificate will work on production server.
Extra Notes:
This below process is same for both situations either with SSL or without SSL.
Node JS Chat server only available or worked if terminal open, If you have mistakenly closed the terminal or logged out your session then the node chat server will be stop.
To run the node js chat app in background process install the npm process manager which is forever.
Run the below commands from your terminal.
npm install forever -g
It will install forever package globally, Note: If you have not installed forever globally then it will not work.
To start the node chat server run the following command.
forever start server-ssl.js
Do not bother the warnings it will run your application in background now.
To check which node processes are running on background enter the following command.
forever list
(It will list down the all running processes for node js)
And to stop the node chat server enter the below command.
forever stop server-ssl.js
For your eyes only
9. How to Update Theme, When New Update release
How to Update Theme, When New Update release
Please download the latest version of the theme package from themeforest.net
Please go to your download section at themeforest and then download theme files :
And then you need to make sure that:
-- You have taken a complete backup of your theme and plugin(doctreat_core) files. This is important because just in case you have made any mistakes or had made any changes in the theme or plugin, you can recover those from your backup.
-- Once the backup has been taken, you can either delete the theme and plugin and upload a newer one or replace files by using FileZilla or another file transfer protocol.
Please note: Don't import users or demo content. It will override and delete your database contents. You just need to replace/delete files.
Please backup you files and database before update
Thanks!
10. How to install theme and import demo contents
How to install theme and import demo contents
-- Install Theme and required plugins -- Please note php zip extension should be installed at your server -- Install required unyson plugin Extensions -- Then go to Tools > Demo Content Install
Before installation's please make sure of your server meets the minimum server requirements
Product/Packages section and create a booking product for payments.
Please make sure you have checked the Booking. Then set price to 1 or what you want, this price will be override by the booking price while booking process.
14. What are spaces in appointments - Doctreat
What are spaces in appointments - Doctreat
Spaces mean that how many patients a doctor will check in the time slot. Like if the doctor has a time slot from 9:00 AM to 10:00 AM and spaces are 3 then the doctor will check 3 patients in 1 hour(9:00 AM to 10:00 AM).
15. How to use elementor page builder in doctreat theme
How to use elementor page builder in doctreat theme
Please check below video
16. How to translate or rename strings in theme and plugins
How to translate theme
You can use Loco translate plugin to translate theme to any language or to update/change any text in the theme and plugin.
-- Install loco translate plugin
-- Please note : For translations your WordPress should have selected same language as language created in Loco translation.
-- Please make sure you have sync the pot templates for both theme (doctreat)and plugin (doctreat_core)
-- Then create and sync the language templates before add your translations.
-- Go to admin > loco translate > New Language :
-- Select the new language and choose location Other folder options :
-- Please note, Due to the plugin territory some of our theme functionality can be found in the plugin. So you need to translate the both theme and plugin(doctreat_core).
Now you can find your each string in .po template
-- Please avoid to search long strings. Long string may be in parts so start typing word by word. For example don't search "Find your NEAREST" but search by typing "Find"
-- Select string from source text and translate it on below textarea.
One thing which is more important : Please check loco translate settings. Extracting Strings should have minimum size : 1000k
17. Why email took time to arrive or not working
Why email is not working
Please make sure if emails are not in spams or junks folders.
Why email took time to arrive
Email delay(arrival to the inbox) could be due to any reason. First of all, this could be your email content. Some email providers like Gmail take time to read content and decide to either put it to spam or in the inbox.
So your content should be strong and don't write such kind of content which could be suspicious.
This is not related to the theme because when any event trigger then it send an email because PHP functions run.
When your click it will trigger an email and you can see the email log it on the back-end.
18. How doctor send request to hospital/clinic
Send request to hospital/clinic
Go to Doctor dashboard menu > Appointment Setting :
Search from available hospitals or location and fill the form :
And send request to hospitals.
After accept the request hospital is available for bookings list.
19. How to setup CRON job and What is the purpose of CRON job
How to setup CRON job and What is the purpose of CRON job
First of all you need to install the Doctreat CRON plugin and then you need to set cron job interval to run the cron job as "once a monthly, once a weekly or once a day" in admin > Theme Settings > Payment Settings
Note : After change of cron job interval we need to deactivate and then active the Doctreat Cron Plugin (for save intervals in wp cron job)
After that we need to set cron job from cPanel for wp-cron.php file located in WordPress root.
CRON Job is being used in doctreat for two purposes.
1) Generate Payouts for the doctors.
2) Remove featured doctors listing if their package get expired
20. Why email took time to arrive or not working
Why email are not working
There are couple of issues could be for email which are not being sent. Please make sure if you have added From Email in Theme Settings > Email Settings > From Email Settings
This should be your server email address or you can try with your personal email address as well.
Or please make sure if emails are not in spams or junks folders.
Why email took time to arrive
Email delay(arrival to the inbox) could be due to many reason. First of all this could be your email content. Some email providers like gmail take time to read content and decide either put it to spam or in inbox.
So your content should be strong, and don't write such kind of content which could be a suspicious.
Secondly This could be due to your server and from email. We have from email settings on the back-end. It could be your domain email or your personal email.
You can try with gmail, it would come arrive early than your domain host email address etc.
This not related to theme because when any event trigger then it send email because php functions runs.
25. How to change default avatar for doctors, hospitals and patients
How to change default avatar for doctors, hospitals and patients
Images can be change from Theme Settings > Directory Settings > Images Settings
26. How to make the system paid/free for doctors
How to make the system paid/free for doctors
To make system free for the doctors, admin can make it free from Theme Settings > Directory Settings.
If you want to make hiring as offline and want to remove checkout process the you can do that from Theme Settings > Payment Settings
27. How to make Hospital base locations or custom locations
How to make Hospital base locations or custom locations
Admin can set either doctors should be select hospitals from available hospitals in the system or add custom locations or both
Just go to Theme Settings > Directory Settings > Doctors locations?
28. Why some WooCommerce payment gateway doesn't complete the booking or hiring process
We have used WooCommerce for the packages and booking process and have used the below hooks
Hook: woocommerce_payment_complete
Function: $order->payment_complete()
Any gateways that default status goes to On Hold or Pending Payment instead of Processing will not process the order against packages update or booking.
As this is not a delivery order which needs to be processing, this should be complete the order straightforward because online bookings
In your payment gateway, this doesn't call the WooCommerce hook which we have used once the order gets completed
29. How to create a messenger page with WP Guppy
How to create a messenger page with WP Guppy
Admin can create a message page with WP Guppy plugin. We have Elementor & WP Bakery Page builder compatibility as well as the shortcode options to create the messenger page
30. How to Update Theme, When New Update release
How to Update Theme, When New Update release
Please download latest version of theme package from themeforest.net
Please go to your download section at themeforest and then download theme files :
And then you need to make sure that:
-- You have taken a complete backup of your theme and plugin(tuturn) files. This is important because just in case you have made any mistakes or had made any changes in the theme or plugin, you can recover those from your backup.
-- Once the backup has been taken, you can either delete the theme and plugin and upload a newer one or replace files by using FileZilla or another file transfer protocol.
Please note: Don't import users or demo content. It will override and delete your database contents. You just need to replace/delete files.
Thanks!
31. How to translate WP Guppy
How to translate WP Guppy
You can change any string from the WP Guppy > Translation or you can also use the loco translate plugin to find the strings and replace them with your own strings
Please make sure if emails are not in spams or junks folders.
2) Why email took time to arrive
Email delay(arrival to the inbox) could be due to many reason. First of all this could be your email content. Some email providers like gmail take time to read content and decide either put it to spam or in inbox.
So your content should be strong, and don't write such kind of content which could be a suspicious.
This not related to application because when any event trigger then it send email because php functions runs.
You might check other SMTP host other than gmail, like sendgrid which give the 100% accuracy to target the inbox and send emails timely
34. ModSecurity and Theme Settings saving trigger 403 Errors
ModSecurity and Theme Settings saving trigger 403 Errors
If while saving the Theme Settings, your server is throwing the 403 error then this means that your server is blocking the request.
So you must consult with your hosting provider by telling them that this issue appears while saving some data.
They will be able to fix that issue, this issue could be maybe because of some ModSecurity settings or something else with your hosting permissions
What is ModSecurity
ModSecurity is for increasing the security of servers. It is an Apache module that works as a web application firewall. It blocks known exploits and provides protection from a range of attacks against web applications. Its activity may cause such issues from time to time when requests sent to the server match with ModSecurity rules. Sometimes such requests are false-positive
If still, you are facing an issue, please provide requested details to our support team and we will be happy to investigate the issue
35. Import demo pages separately
We have demo content for all the pages. Please don't try to import demo content because it will erase your current data. So backup files and database before import the demo data.
Or import demo data on the staging site and then export elementor templates and import into your live site
36. Start chatting with a specific user on the messenger page
Start chatting with a specific user on the messenger page
You may create a messenger page and then you can open the link below to start a chat with a specific user
In WordPress 5.8 widget area of Unyson has been deprecated, if you would use the Unyson plugin sidebar then please try to install and activate the Classic Widget plugin https://wordpress.org/plugins/classic-widgets/
39. How to change currency and formatting
How to change currency
Admin can change the currency from WooCommerce settings page
40. Server requirements
Below are the server requirements for the theme
The PHP version should be 7.4(PHP 8.0 is not tested officially with our plugin/theme)
PHP Zip extension Should be Installed
max_execution_time = 300
max_input_time = 300
memory_limit = 512
max_input_vars = 3000
post_max_size = 50M
upload_max_filesize = 50M
CURL should be enabled to download Unyson extensions and demo content.
Node.js server should be installed( required only for real-time chat )
allow_url_fopen and allow_url_include
Make sure GD & Imagemagick libraries should be installed on your server. Which is required to upload and generate images sizes
Please note due to a lot of Theme Options, your server should have max_input_vars =3000 minimum, otherwise, your last tabs settings will not be saved
